Each item is made to order and fully customizable. Due to the nature of this, we ask that you place your order no later than 2 weeks prior to your due date. If you would like to place an order that is needed within or in less than 2 weeks, a rush fee will be added to the order. The fee amount will be contingent on the amount of time given before the due date. Additionally, no returns or refunds will be given for conditons outside of our control, such as shipping issues. We will try to work with you within our capacity to assist and ensure that you are happy with your purchase. We appreciate your understanding.